Pricing, coverage, fleet quality, booking, and cancellation — answered in plain English.
The top friction points we hear most often from first-time riders, each cross-linked to the matching page for deeper detail.
Every fare is locked at booking and never changes after you confirm. Rates are calculated from a published vehicle-class matrix — executive sedan, premium sedan, SUV, and flagship — with a transparent base fare plus per-mile figure shown before checkout. There is no surge pricing, ever, regardless of time of day, weather, or demand. All applicable gratuity and fees are itemized in the fare before payment is captured. See our full pricing matrix, or airport-specific rates on the DFW Airport Car Service page.
We serve all of Dallas–Fort Worth. Both DFW International and Dallas Love Field airports are covered, including curbside meet-and-greet with flight tracking. Hotel corridors include Downtown Dallas, Uptown, the Galleria, Park Cities, Plano, Frisco, and Las Colinas. The medical corridor covers UT Southwestern, Baylor University Medical Center, Scottish Rite for Children, Medical City Dallas, and Texas Health Presbyterian. See the full city list on our Cities directory or the DFW Airport Car Service page.
Our three flagship vehicles are the Cadillac Escalade ESV, the Chevrolet Suburban, and the Lincoln Navigator — all black-on-black, detailed to showroom condition between every ride. Our chauffeurs are W-2 employees (not 1099 contractors), pass a multi-stage background check plus a seven-year driving record review, and complete an in-person orientation before their first solo trip. Every chauffeur is trained in client-facing pickup and quiet professionalism. Read more on our About page.
Booking is web-only at vipmotion.polsia.app/book — no app download, no account required. Enter pickup, destination, and time for an instant flat-fare quote, then confirm with a deposit that secures the vehicle. Payment is processed via Stripe checkout, which accepts all major credit and debit cards plus Apple Pay and Google Pay. A confirmation email with your driver's dispatch timeline follows within seconds of payment. Start your ride on our book a ride page.
Cancellations are free up to six hours before pickup. Between two and six hours before pickup, a 50 percent fee applies. Within two hours of pickup or for no-shows, the full fare is charged. Every booking confirmation email includes a self-cancel link that brings you to the booking's tracking page, and your full ride history stays available at your account for one-tap rebooking of any past trip. Manage and rebook from your account.